What information do we collect and track about you?
We gather two types of information about users: information that we ask you to provide through order forms, and data that we gather through tracking information.
When you order from the site, we request your contact details and credit card information. When you visit our site, we track the IP address you come from, what URL you came from, the browser type, the platform, which pages were requested, and the duration of your session.
This is the usual kind of information that a web server collects.
What does this site do with the information it tracks?
We do not sell or rent user information to anyone. We use the order information you provide to fulfil your order, and for troubleshooting in case of problems with your order. This helps us to improve the service we provide.
We use our web server logs to help diagnose problems with our server, and to administer our Web site.
We also use this information to track which areas of our sites users use and don't use based on traffic to those areas. We do not analyse what individual users read, but rather how well each page performs overall.
The information we collect about you and your order is used by our authorised staff and authorised staff of our service provider, eWay. All information is protected by secure logins. We may release account information when we believe, in good faith, that such release is reasonably necessary to
- comply with law,
- enforce or apply the terms of any of our user agreements or
- protect the rights, property or safety of our company, our staff, our users, or others.
Delivery and Refund Policy
The pass will automatically be sent to the email address supplied whereupon it is the recipient's responsibility to utilise it to book online and retain on a mobile device for presentation at the studios in case. If you are unsatisfied with the pass for any reason please contact us and if we are unable to rectify the situation we will refund the cost of half of the unused passes.
We use 224bit SSL Encryption to secure all transactions. We do not hold credit card details after transactions.
Limitation of Liability
Yoga Hive Collective Pty Ltd is in no way responsible for the studios represented on the site. Liability rests with the studios in the instance of contact between pass holders and studios.
All transactions are in Australian Dollars ($AU)
Contacting Yoga Hive Collective Pty Ltd
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:
Ph: 1300 787 234
ABN: 636 1047 3553
2/16 Notts Ave, Bondi, NSW 2026
PO Box 28, Milsons Pt, NSW 1565